Services-Pacesetter New Energy Co.,Ltd.

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PRE-SALES SERVICE

Before you buy the charger, we will provide you with complete consulting services. We will recommend the charger that is most suitable for you according to various factors such as the battery capacity of the vehicle, charging time, transformer capacity of the charging station, site construction conditions, operating environment and so on. In addition, we will also help you analyze the investment return of new energy charging stations, so that you can know the future investment income.

1. Online expert consultation

Provide one-to-one product consultation and answer technical questions related to charging

2. Customized charging scheme

According to the application scenarios provided by the customer (such as site size, power grid capacity, weather environment, operation environment, project cost, etc.), a customized charging scheme is given to meet the customer's operation needs at the lowest cost.

3. Customized charging products

Customize charging products according to the special appearance or technical requirements put forward by customers

ON SALE SERVICE

We can provide professional consulting services on logistics solutions and export tax issues.After the charger arrives at the site, we will have professional engineers to provide on-site startup and commissioning services, and also provide training on charger operation and replacement of spare parts

1. Efficient delivery

Due to its own production plant and inventory, the delivery of customer orders can be completed in the shortest possible time for existing standard products

2. Flexible business logistics scheme

We can provide different business terms and logistics delivery plans according to customer needs and qualifications

3. Installation and commissioning training

We can provide free commissioning training, and provide free global door-to-door commissioning services for large projects

4. Charging training

It can provide free training on the use of charging products to ensure that end users can get started quickly

AFTER-SALE SERVICE

Our after-sales network can provide 7 * 24-hour after-sales service. During the warranty period, we provide free software upgrade and device replacement services.At the same time, we will cooperate with vehicle companies to upgrade the software iteratively to continuously improve user experience, and these are also free!

1. Remote support (the customer needs to purchase relevant services and authorize the leader to use relevant data)

24 / 7 all-weather online support can be realized by accessing the network through the charging point port, including but not limited to:

• Remote diagnostic maintenance

Read the fault code of the charging pile through the channels authorized by the customer. If necessary, analyze the historical charging data to determine the fault category of the product and give the diagnosis results and maintenance plans. If relevant faults can be eliminated through remote setting change or soft restart, the background can directly conduct remote maintenance.

• Remote fault warning

For some devices that are about to fail, our back ground can predict and inform customers to replace them in advance

• Remote software upgrade

For the special needs of customers, we can upgrade the software remotely, which is very convenient

2. On site support

Through the local partner network, efficient and timely on-site support can be provided, including but not limited to:

• Field diagnosis and maintenance

• Regular maintenance

3. After sales training

• Fault maintenance training

• Regular maintenance training

• System upgrade training

4. Spare parts management

• Provide consignment inventory service

• Local spare parts warehouse

5. Regular return visit

• Service score

• Product feedback

AFTER SALES CONTACT INFORMATION

Finland

Martin.hansson

Tel: 0730-872867

Mail: Martin.hansson@kraftochmontage

Sweden

Martin.hansson

Tel: 0730-872867

Mail: Martin.hansson@kraftochmontage

Norway

Martin.hansson

Tel: 0730-872867

Mail: Martin.hansson@kraftochmontage

Germany

zheng jingwei

Tel: +49 176 85638382

Mail: zjw@entratek.de

Czech

Michael Rieber

Tel: +81-368110507

Mail: Rieber@sybac.com

Chinese Mainland

Chen Yong

Tel: +86-15989353719

Mail: chenyong@pne-global.com

Taiwan

John Zhuang

Tel: +886-920458250

Mail: johnchuang@pne-global.com

Australia

Dong Wang

Tel: +61-1300130303

Mail:

New Zealand

Dong Wang

Tel: +61-1300130303

Mail:

Uruguay

Osvaldo Sanchez

Tel: +598-99750996

Mail:

Denmark

Martin.hansson

Tel: 0730-872867

Mail: Martin.hansson@kraftochmontage

Egypt

Yousssf

Tel:

Mail: youssef.iskanderos@mcv-eg.com

Columbia

Cyntia

Tel:

Mail: cynthia-sun@pne-global.com

Indiana

Gloria

Tel:

Mail: customerservice@pne-global.com

Boston

Gloria

Tel:

Mail: customerservice@pne-global.com